Can purchases be made without an account?
You can complete purchases as a guest. You only need a valid email address. The key is sent directly to that email. Existing accounts will automatically link the order.
Are release dates the same for all regions?
Release dates can differ by region. Some areas may get access later than others. European release schedules are used as a standard, and delivery follows that timing.
What happens if the wrong email is entered?
Keys are sent to the email address you provide. Incorrect information may stop delivery. It's important to check email accuracy before checkout. Support may help if errors happen.
Is it possible to know when keys will be restocked?
Exact restock times are not provided. Sellers often restock popular products. High-demand titles usually come back sooner. Availability changes frequently.
Are refunds available after using the key?
Refunds are not offered once the key is used. Activated keys cannot be undone. You should verify compatibility beforehand to ensure a smooth purchase.
Where can order progress be tracked?
Order progress can be found in the Purchases area. You can see more details by hovering over the information icon. This will explain any delays or payment checks. It gives you clarity without having to contact support.
Why was payment not completed successfully?
Payment issues can happen due to incorrect information. Some methods need 3D-Secure approval. Trying again later may work. You can also switch payment methods as an option.
Why is the order still on hold?
An order on hold needs extra verification. You can check the status in the Orders section. Support Tickets might have more details. Contacting support can help move the order along.
What happens if a Gamivo discount code was used on a pending order?
Discounts applied to pending orders can be recovered. Support can cancel the order if necessary. This helps avoid losing the discount. You can get assistance through support tickets.
How fast are digital keys delivered?
Key delivery starts after payment confirmation. Most orders are completed within minutes. The processing speed depends on the payment provider. Some methods may take longer. Delays are usually brief.