Zalora was founded by Feng, Tan Wee, and Steven Kim in 2012 when they aimed to fuel the availability of the latest fashion and big brand deals in Southeast Asia.
Today, Zalora is the name for the comprehensive assemblage of the branded fashion products for Men, Women and Kids. Zalora recently added beauty care, grooming, and cosmetics requisites from the most admired brands.
The one-stop shop for every fashion essential, including clothing, footwear, bags, accessories, jewellery items, swimwear, intimates, and more. It has its association with Adidas, Casio, Dr.Martens, Jaxon, L'Oreal Paris, Melissa, Nike, New Balance, Oakley, Pomelo, River Island, The North Face, Vans, and K-Fashion brands like Mayuki, Peripera, Tokichoi, Clio Professional, and more.
Delivery Policy
Zalora has a more elaborate view to make delivery to your doorsteps. It collaborates with logistic brands like Collect+, DHL, ENTREGO, and Ninja Van. It has a standard delivery service and an express delivery service.
When Zalora sells the items! ₱99 is charged on orders above ₱1995, and ₱199 is charged if the order is below this threshold if the items are shipped from overseas. If the items are shipped locally, ₱49 is charged on orders below ₱1695, and ₱149 is charged if the order value is below this threshold.
If the items are Sold by the Seller, all orders, whether shipped from overseas or locally, are delivered for FREE if the threshold is over ₱1495, and orders below this threshold are charged ₱149. In this case, essentials are also delivered for FREE on orders above ₱1995, and orders below this are charged ₱149 as delivery fee.
Cancellation and Return Policy
The cancellation can be made easily if the order has not yet been dispatched. If you feel with the order you just received or if the items are received damaged or faulty, they you must contact the Zalora customer service team immediately. The return request can be made within 30 days on receiving the order. The return items must be in the original condition, unused or unwashed.
Gift Card
Show your passion for fashion and share it with equally passionate people. You could also find some fans of Zalora as you are. Present Zalora Gift Cards to friends who are known to celebrate something or give something to celebrate. The Gift Vouchers can be later used to redeem the discount and make payment for the purchases made at Zalora.
Zalora E-Gift cards are available in five denominations: ₱500, ₱1000, ₱2000, ₱3000, and ₱5000. When purchased, customers must transfer the Zalora Gift Card to Store Credit by following the pre-described steps. The Gift Cards are valid for one year.
Refund Policy
You can also choose to get a replacement for the products you wish to return. Once you have returned the products and Zalora has approved the return according to the guidance stated by Zalora, then comes the refund. It takes about 14 days to get refunded back in your Credit Card, PayPal and Google Pay. Debit card refunds take up to 30-45 days and Wallet credit and Gcash will be refunded back instantly. Also, bank transfer is a refund option.
